Frequently Asked Questions

Can I cancel an event after payment if I can not attend?

According to our Cancellation Policy you have 48h after booking to request a cancellation. You can do so at concierge@viennaetiquettesociety.com. 

Please note that a cancellations fee of 15% will be charged. 

Certain types of courses cannot be refunded, like events which require seat reservation at a restaurant. This means that even if the dinner is not consumed, a full price will be charged for this course.

Can I get a reimbursement on a gift certificate (gift card)?

Unfortunately, we cannot accept returns on gift certificates/cards.

Can someone else attend the event instead of me?

Yes, this is possible.

Can I make a booking for someone else?

Yes, this is possible.